What happens when I am not at home when my delivery arrives?

Express shipping (Excluding Scottish Highlands & Islands)

Our courier will attempt delivery two times. However, they will always aim to deliver first time.

On the morning of delivery you will receive a text advising the one hour time slot in which you can expect your delivery to take place. Text alerts also offer you further delivery options such as changing delivery date; leave with neighbour or in a safe place. Please note, requesting the courier to leave in a safe place is at your own risk.

If you are not home when the order arrives the courier will try to deliver to a neighbour, provided they can obtain a signature. 

A calling card will be left at the delivery address to advise you and your tracking will also update to reflect this.

If the courier is unable to deliver to a neighbour, they will leave a calling card and also send an email and SMS notification to advise you of the attempted delivery and these notifications allow you to rearrange an alternative date.

The courier will automatically attempt delivery on one further consecutive working day. If unable to deliver they will hold the parcel in the local depot for a further 2 days, awaiting a response from the recipient. If at this stage, no further delivery instructions are received, the parcel will be returned to our warehouse and charges may apply.

Standard Shipping (Excluding Northern Ireland)

Our courier will attempt delivery and return the product to the local depot and a delivery card left at the address to rearrange delivery or collection.

Large, bulky goods:

The courier will contact you by phone prior to delivery to arrange a convenient time and date. Please note delivery will not take place until arranged with the courier.

If convenient, we can deliver your order to your work address. Should you wish to have your order delivered to your work address, please enter this in the Delivery Details section of the checkout. Please include the company name if applicable.